ITHeart.co.uk is committed to protecting and respecting your privacy. This policy outlines how we handle the personal information you provide when using our website, particularly when you contact us.
Data Collection and Use
When you contact us through heart.co.uk, we collect your contact details and any other information you choose to provide. This may include your name, email address, phone number, and the content of your inquiry.
Purpose of Data Collection:
The information you provide is used solely for the purpose of processing your inquiry, providing assistance, and improving our services.
Data Storage and Security:
We store your data securely and take all reasonable steps to protect your personal information.
Use of HubSpot
Information collected when you contact us is recorded in HubSpot, a customer relationship management (CRM) platform
HubSpot helps us in tracking and managing enquiries effectively. It enables us to respond to your queries and keep track of our interactions.
Personal data collected through our website is retained for a period of 36 months after the last contact. After this period, your data will be securely deleted from our systems.
Right to Access and Erasure:
You have the right to access the information we hold about you and to request the deletion of your personal data from our records, subject to certain exceptions.
ITHeart.co.uk adheres to the principles of the EU General Data Protection Regulation (GDPR). We ensure that your data is:
Processed lawfully, fairly, and transparently.
Collected for specified, explicit, and legitimate purposes.
Adequate, relevant, and limited to what is necessary.
Accurate and kept up to date.
Stored only as long as necessary.
Protected against unauthorized or illegal processing and against accidental loss, destruction, or damage.
We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this website.